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Refund policy


What are your return policies?

When you shop at, you always have 14 days to return your order from the time you received the products. Unfortunately, you can not change your product. If you want to change to another item, you must place a new order.

I want to complain / return an item that I bought from a retailer.

Products purchased from an authorized dealer of LeaLuo should primarily go through the current store, do not forget to bring the receipt! We can not accept returns traded elsewhere than Please note that we do not have a "customer satisfaction guarantee". This means that we do not approve returns/complaints of products that you have used but that do not live up to your expectations. In case of any allergies or hypersensitivity, we always recommend that you try a new product on a small area (for example on the wrist) and wait for 24 hours to see if you get any reaction. If you need further information regarding returns/complaints, please contact our customer service team.