Terms and Conditions
General
These general Terms and Conditions apply to you as a consumer when you purchase products from us, LeaLuo, Maria Nila AB, reg. no. 556298-9540, at our website mylealuo.com. By purchasing a product at mylealuo.com, you confirm that you accept these Terms and Conditions.
When placing an order on the website, a purchase agreement is entered into between you and LeaLuo when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation in order to facilitate correspondance with us about your purchase.
You must be at least 18 years old in order to purchase products at mylealuo.com.
Contact us
You may contact us using the address, e-mail address or telephone number provided below.
Andesitgatan 12, 254 68 Helsingborg
hello@lealuo.eu
If we change our address, e-mail address or telephone number, the updated contact information will be published and held available on our website mylealuo.com.
Prices & payment
All applicable prices for products are indicated at mylealuo.com. We reserve the right to make price adjustments; adjusted prices will be published and held available at our website marianila.com. The prices indicated at mylealuo.com are in Swedish kronor (SEK) and include VAT.
In the event a product is listed at an incorrect price due to a typographical or technical error, or any other reason, we preserve the right to refuse or cancel any order placed for such product.
Our payment provider is Shopify Payments, a payment solution provided by Stripe Payments Europe, Ltd. We currently accept payments such as Visa, MasterCard, Klarna Pay Now, Klarna Pay Later, American Express.
For more information on how we process payment information, please refer to our Privacy Policy.
For customers residing in Sweden, Denmark, Norway, Finland, Germany and the Netherlands, we also offer payment against an invoice in cooperation with Klarna. A standard credit check will be carried out when you choose Klarna Invoice as payment method at checkout. Payment shall be made within 14 days from purchase, otherwise a past due fee will be added to the invoice amount. For further information about Klarna invoices, you may contact Klarna through their website www.klarna.com.
Please note that when ordering against an invoice the shipping address needs to be your registered residence.
Shipping & delivery
The listing or description of a product at mylealuo.com does not imply that the product is presently available in stock.
Products purchased at mylealuo.com are sent to you on regular days, Monday-Friday excluding Swedish public holidays. Orders are delivered by DHL Express or UPS, except for orders to Sweden, Norway, Finland and Denmark which are delivered by PostNord. You will receive an e-mail when your order leaves our warehouse.
We offer free shipping to Sweden and Nordic Countries. Shipping within EU/EEA is charged 15 EUR.
Time of delivery within EU/EEA is 3-7 days (DHL Express and UPS Standard). Please note that the time of delivery may vary.
Term and right of withdrawal
These Terms and Conditions are valid for each purchase that you make.
You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.
If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: hello@lealuo.eu or by post: Andesitgatan 12, 254 68 Helsingborg. You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.
Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total costs of the product as well as costs for shipping and return, provided that the product is returned by regular mail.
Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.
Complaints
If you have received a damaged or defect product, please lodge your complaint to us by e-mail: hello@lealuo.eu or post: Andesitgatan 12, 254 68 Helsingborg, as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.
We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”) (see www.arn.se).
Please note that even if we hope that you are very happy with your product, you are not entitled for compensation if the only reason for your complaint is that you are displeased with the product.
Force Majeure
LeaLuo is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.
Changes and additions
LeaLuo reserves the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication at mylealuo.com. For this purpose, please consult mylealuo.com on a regular basis.
#caretoexpress
We will be delighted every time we see our products in real life on social medias, and sometimes we may request to share these pictures and videos in our channels. The pictures or videos are published primarily on our website but may also be published in one of our other channels ex. Instagram, TikTok, Pinterest, newsletters, our magazine or in the store environment.
By responding #caretoexpress on a picture after LeaLuo's request on Instagram, hereafter referred to as "picture(s)", you agree to the following:
You provide LeaLuo a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #caretoexpress, hereinafter referred to as ”picture", in their marketing and / or advertising, including in the gallery on the website, newsletters, catalogs, e-mail and other customer communications, store materials and other marketing purposes. Furthermore, you give LeaLuo your consent to use photos where you can be identified for marketing and / or advertising purposes, according to the Swedish Act on Names and Pictures in Advertising (Sw: Lag om namn och bild i reklam (1978:800)).
You represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos. Moreover, you certify that you are at least 18 years old or have parental consent, and that LeaLuo's use of your pictures will not violate any rights of a third party or any law.
Hereby, you release LeaLuo from all obligations to pay you for the use of your pictures and freeing and agreeing to keep LeaLuo and all persons acting for leaLuo from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.
Swedish law governs these terms and conditions, where competent courts in Stockholm shall have exclusive jurisdiction of any dispute arising out of them.
You may always reach out to us with questions about our services or regarding data protection; hello@lealuo.eu
Protection of Privacy
We assume responsibility for all personal information that you provide us with or make available to us. Please see our Privacy Policy for more information on how we process your personal data.
Governing law and disputesIf a dispute should arise that we are not able to settle together, you may as a consumer apply to ARN. LeaLuo will comply with ARN’s recommendations in the matters they examine. You may contact ARN on their website or address:Allmänna ReklamationsnämndenBox 174101 23 Stockholmwww.arn.se
Furthermore, you may report your matter on the online platform of the EU Commission: http://ec.europa.eu/odr. Further information about alternative dispute resolution in consumer relationships can be found at www.konsumentverket.se.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Sweden.